How to Resolve Video Playback Issues

If you are experiencing video playback issues on illuxiLMS (such as slow performance, frequent buffering, or videos not loading), here are some solutions to try.

1. Disable Browser Extensions and Plugins

Certain browser extensions can interfere with video playback. Try the following:

Disable extensions one by one.
Test the video in private browsing mode or incognito mode.

2. Restart Your Router and Modem

Restarting your internet connection can improve video playback.

Steps:

Unplug the power cable from your router/modem.
Wait 30 seconds.
Plug it back in and wait for the connection to reestablish.

3. Update Your Browser

Make sure you are using the latest version of your browser for better compatibility.

Update Links:

Google Chrome
Mozilla Firefox
Microsoft Edge
Apple Safari

4. Close Unnecessary Tabs and Applications

Your device’s resources may be limited.

Close unnecessary applications.
Reduce the number of open tabs in your browser.

5. Clear Your Browser Cache

An overloaded cache can cause slowdowns.

Instructions to Clear Cache:

Google Chrome
Mozilla Firefox
Microsoft Edge
Apple Safari

⚙️ 6. Enable or Disable Hardware Acceleration

Hardware acceleration optimizes video playback but may cause issues on some devices.

Enable/Disable this option in your browser’s advanced settings.

Updated on: 01/21/2025